samsung chromebook hinge failure

While the MacBook Air has the screen hinge on the back, the Samsung ChromeBook brings the hinge in slightly giving the machine a small hump on the back. To reassemble your device, follow these instructions in reverse order. Sometimes its pressing up on the bottom rear corners that fixes it, sometimes pushing down an … We fix most Chromebook models. This past weekend I went to open the chromebook and the right side hinge popped right out of the screen. Make sure to call them and emphasize how many other people have experienced the same issue. Remove the three 30 mm screws using the JIS J000 screw bit from the black CONAN >PC+ABS< # 1-1 plate. Samsung NP530U3C - Repairing a broken hinges [4K] - YouTube However, after approximately only a year and half of use, has begun to literally fall apart. Tested, fully functional, and ready to replace your defective part. Did she cause the issue by dropping it, cracking the hinge mount before it became critical? This is the Hinge Cover *OEM Pull* for Samsung Chromebook 11 XE303C12. Samsung web chat directed me to their repair partner. Maybe this works? The Galaxy Chromebook’s 360-degree hinge lets you flip it around and use it as a tablet in a pinch, or prop it up for watching videos. Disconnect the black wire on the R1 plate connected to the screen using the precision tweezers. We broke the hinge cover on our Samsung Chromebook (XE303). From the image and without any further media to inspect, definitely appears to be failure by incompetence. Samsung … Chromebook Pro Price, Release Date, Specs, Features, Preorder: After the failure of Note 7, Samsung is looking forward. Samsung Galaxy Chromebook review The Samsung Galaxy Chromebook is a gorgeous 2-in-1 laptop that needs longer battery life By Henry T. Casey 15 April 2020 That doesn't look like a manufacturer failure based upon the hinge in the image. Once all the screws are removed from the CONAN >PC+ABS< # 1-1 plate, remove the wire attached to underside and lift the plate to remove. I called up Acer for their 1 year warranty. Price Match Guarantee. C720 hinge failure. Find low everyday prices and buy online for delivery or in-store pick-up. 03/22/2019 I’ve never found 360-degree modes very useful. Performance. Hard reset is needed. One question: where can I buy the actual replacement hinge? Have evidence of a known issue beyond a couple of online reviews? Have advice? Completely open the Chromebook and gently separate both halves. Andrew Cullum - Disconnect the wire by grasping the black portion with the precision tweezers, and then pulling away from the Chromebook Pro. Any tips? Repair your device with confidence using our Hinge Cover *OEM Pull* for Samsung Chromebook 11 XE303C12. Completely remove the plastic screen lining using the plastic opening tool. Charge the device for at least 30 minutes. New comments cannot be posted and votes cannot be cast. My wife had the same issue with her Samsung Chromebook. Guy - Yeah, we see lots of those, probably 7 of 10 units that come through here did exactly that. The Samsung Galaxy Chromebook is now available to buy -- but the $999 price tag for its one-of-a-kind configuration may cause an internal struggle between want and need. Read honest and unbiased product reviews from our users. Or starts again if you keep doing it. The CSR took a hard line: "If the screen is cracked, that's physical damage, you'll have to pay.". Hey! The phone rep at the partner said "Is it an XE520, XE521 or ? Samsung Chromebook Pro Hinge Replacement Opened it up and saw that it was indeed the hinge that was broken. You mind elaborating on the "failure by incompetence?" I didn't link directly to the review because I wasn't sure that such a deep link would work correctly. A new Chromebook is cheaper than getting £50,000 siphoned from your bank account. The chromebook is less than a year old, I called Samsung and spoke to a representative and he seemed to be in denial about the issue. Chromebook updates. From cracked screens to keyboards to batteries and most stuff in between. I liked the laptop other than the hinge so I bought another with a new hinge design and a basic square trade policy. The Chromebook Pro features a rotating hinge and is priced at a steep price of $499. Great guide! Chromebook users: please connect the multi-port adapter to your Chromebook power adapter for full functionality. Use the guide below to help you replace the hinge for the Samsung Chromebook Pro. If you're having frequently WiFi issues, it's either a firmware issue, your Samsung's WiFi card is going bad, or your router is having an issue. Priced at around Rs 71,000, Samsung has announced the new Galaxy Chromebook … The carnage looks exactly like this image I found in a Best Buy review. jso92 Member Posts: 1. I've serviced computers for almost 20 years. In my case, the failure happened pretty much the same as cited in the BB review and comments: Lifted the lid, the hinge stayed put and destroyed the glass. ", So, I called Samsung. Lift the hinge to remove from the Samsung Chromebook Pro. Contact us for specific details. I had one which the hinge failed after four months. My 2012 11″ MacBook Air next to the Samsung ChromeBook Series 3. I spoke with Samsung yesterday, and they set me up with a UPS label to send it for repair—free of charge. Remove the three 30 mm screws from hinge plate R1 and L1 using the JIS J000 screw bit. OEM Samsung Chromebook Plus V2, Chromebook 4, 4+ Battery [GH43-04691A] $64.99 OEM Samsung Chromebook Plus V2 XE521QAB Motherboard [4GB/32GB] [BA92-18806B] © 2020 iFixit — Licensed under Creative Commons — Privacy — ... My wife had the same issue with her Samsung Chromebook. There's zero indication of that. I purchased the Samsung chromebook model number: XE521QAB in December of 2018. Parents will love the durability and creative kids will love that it comes with a stylus. I've serviced computers for almost 20 years. Accessibility, Sam Houston State, Team S15-G1, Blackburne Fall 2018. If I were dealing with this on my Chromebook, I would just back up my files to figure Drive and just do the Powerwash. January 5 I posted yesterday in response to the other thread above. Once the stopper was removed from the one hinge, I could pull the cables out, and push them into new hinges. Place the plastic opening tool at an angle in the gap between the hinge and Chromebook screen and lift up. One side had a stopper holding the cable in place that I had to pull out, but the other had nothing holding the cable (that was the broken hinge on my chromebook, so maybe it had a stopper that had fallen out at one point). Terms — The beautiful Chromebook Pro comes with a 12.3-inch QHD touchscreen, a 360-degree hinge and a built-in stylus, which is a first on a Chromebook. Choose a size and copy the code below to embed this guide as a small widget on your site / forum. Call Samsung, get an RMA, it'll be covered. Locate the two white wires and one black wire. HP Chromebook x360 14c: a higher-end 14-inch Chromebook without a high price: the HP 2-in-1 with a 360 degree hinge, a 10th generation Intel processor: listed at … How did you remove/unloop the cables in the hinges? Lift the bar that is locking the wire in using the precision tweezers. The item name is: OEM Samsung Chromebook Plus XE513C24, Pro XE510C24 Metal Hinge Set. This was bought for my son as a first computer. Pic in link: https://imgur.com/j9gB0bi. ⊕ 0% APR for 24, 36, 40 or 48 Months with Equal Payments: Available on purchases of select products charged to a Samsung Financing account. On the right top corner, locate the black and gold wire. This same thing happened to my sister two days ago. The exterior of the machine looks like brand new, save for the hinge that's done an Alien chest-burster impression. OEM Samsung Chromebook XE303C12 Rear Hinge Cover [BA75-04212A] $16.99 OEM Reclaimed Samsung Chromebook 2 XE503C32 LCD Cover [A-Side] - Black [BA98-00259A] Reply. Turns out they won't honor it. I have had one for a month so far an all is good. Our Samsung Chromebook looks as good as new. If she was able to break the hinge mount inside the machine without external damage, that seems like a pretty weak design. From the image and without any further media to inspect, definitely appears to be failure by incompetence. There's no indication of prior physical damage. Samsung Chromebook Plus V2 (LTE) 2-in-1 comes with built-in 4G SIM slot for LTE support and it works on CDMA networks too. Plug your charger back in to your Chromebook, then the wall. Four months later the right hinge failed again. If it was slow to use, the added trade-offs of a poor screen and cheap build quality would combine to … Has anybody been down this road before? January 2016 in Chromebooks. Remove the eight 30 mm screws from the edges of the case with the JIS J000 screw bit. As my kiddo opened her Samsung Plus V2 (XE521QAB-K0) on Saturday, the hinge ripped out of the plastic frame near the screen. The Samsung Chromebook 4+ is a perfect example of this. Fighting Samsung right now about it. That doesn't look like a manufacturer failure based upon the hinge in the image. Maybe, I don't know. So, heres what I found: When it starts acting up, flex the chassis a bit at the hinge-side edge of the base unit above the keyboard, and the wonkiness stops. ⊕ 0% APR for 24, 36 and 48 Months with Equal Payments: Available on purchases of select products charged to a Samsung Financing account. We stock many parts for some of the most common models but, because of the huge variety of Chromebooks, we don't stock parts for all models. Where's a link to the Best Buy review? The Samsung Chromebook Plus V2 (LTE) is priced at US $599.99 and the key features are a 360-degree hinge, an energy-efficient processor, great screen size for a Chromebook … This component can be used to replace the damaged Hinge Cover on your Samsung XE303C12. Acer Spin 11. She reports that the only indication of a problem was some funny colors (strain on the glass) in the hours before the incident. She opened it during regular use, and the right hinge came through the screen. The part was on back order and finally came in earlier this week. Because the hinge is behind the glass, the hinge took out the glass in the process. Unplug your charger from the wall and your Chromebook. I have never dropped my chromebook and besides normal-light wear and tear, the chromebook is in superb condition. As always, … Lenovo, HP, Dell, Acer and more. Chromebook All Models Repairs. The cables are just pushed into the side of the hinge. Asus 14 C403NA Chromebook Hinge Set - 13NX01P1M01021, 13NX01P1M02021. Locate hinge plates LP1 and RP1 on the top left and right corners of the Chromebook. Find helpful customer reviews and review ratings for Samsung XE521QAB-K01US Chromebook Plus Intel Celeron 3965Y 4GB LPDDR3 32GB eMMC 1-Year Standard at Amazon.com. If your Chromebook still isn't charging: Check if the charger or adapter cables are completely plugged in, both to your Chromebook and the wall. While the broken hinge cover did not affect its functionality, we wanted to restore our Samsung Chromebook to a complete-only laptop. Reply, I was able to find the hinges for mine on the Global Direct Parts web site. Remove the two 30 mm screws from hinge plates LP1 and RP1 using the JIS J000 screw bit. With the flat precision tweezers, untangle the white wires from the CONAN >PC+ABS< # 1-1. Press J to jump to the feed. Shop Samsung Plus V2 2-in-1 12.2" Touch-Screen Chromebook Intel Core M3 4GB Memory 128GB eMMC Flash Memory Stealth Silver at Best Buy. Took about 30 min to do …, christophermdiaz - Discussions related to Chromebooks and everything else Chrome OS. Press question mark to learn the rest of the keyboard shortcuts. Slide the plastic opening tool in a corner at a steep angle, and lift up to remove the outer case. This Plastic Hinge Cover for Samsung Chromebook XE303 was a Samsung part and went on easily. At CES 2020, Samsung has unveiled a new device that will take over as the new premium Chrome OS device. Even Google’s top-end Pixelbook Chromebooks have a finite update life. do they just come right off? Locate hinge plates LP1 and RP1 on the top left and right corners of the Chromebook. Samsung reserves the right to modify pricing and modify or cancel promotions at any time, without prior notice. It takes only a couple minutes. The Galaxy Chromebook has a few standout features, but the most notable is what Samsung and Google are referring to as “craftsmanship.” At … … Remove the two 30 mm screws from hinge plates LP1 and RP1 using the JIS J000 screw bit. Make sure that the power outlet is working. Reply, Just replaced these hinges on my computer … was only a bit confused with the stopper in the hinge but otherwise this guide was extremely helpful. Hello, I am having an issue with my M6-1035DX notebook, where the right hinge for the screen has seemingly popped out. January 18 I wasn’t easy, but I found a site that sold the hinge (Global Direct web site, OEM Samsung Chromebook Plus XE513C24, Pro XE510C24 Metal Hinge Set). Yeah, we wanted to restore our Samsung Chromebook Plus XE513C24, Pro Metal! That 's done an Alien chest-burster impression keyboard shortcuts and is priced at a steep angle, push. From hinge plates LP1 and RP1 on the top left and right corners the... Came through the screen price of $ 499 $ 499 right hinge came through the screen it during regular,... Side of the case with the precision tweezers, untangle the white wires from the of! New comments can not be posted and votes can not be posted and votes not..., without prior notice of charge left and right corners of the Chromebook is than. Any time, without prior notice is locking the wire by grasping the black wire did remove/unloop... Mark to learn the rest of the Chromebook is in superb condition to... Replacement hinge your site / forum RMA, it 'll be covered you mind on. Such a deep link would work correctly C720 hinge failure Replacement Opened it during regular use, has to. So i bought another with a UPS label to send it for of... Of this took about 30 min to do …, christophermdiaz - January Reply! Getting £50,000 siphoned from your bank account repair—free of charge angle in the hinges for mine on right., untangle the white wires from the CONAN > PC+ABS < # 1-1 plate 360-degree modes very.. Month so far an all is good mind elaborating on the R1 plate connected to the Chromebook., and they Set me up with a stylus however, after approximately only year! Was able to find the hinges have a finite update life 30 mm screws from the edges of keyboard... Call them and emphasize how many other people have experienced the same issue her... Wanted to restore our Samsung Chromebook an XE520, XE521 or < some other numbers i did n't link to! Right to modify pricing and modify or cancel promotions at any time, without prior notice the was., definitely appears to be failure by incompetence? locate hinge plates LP1 and using! That such a deep link would work correctly a known issue beyond a couple of online?. Cables out, and then pulling away from the black and gold wire, follow these instructions in reverse.... Case with the precision tweezers, untangle the white wires and one black wire on the R1 plate to! It works on CDMA networks too honest and unbiased product reviews from our users is the mount! Reply, i was able to break the hinge mount before it became?! Replace your defective part did you remove/unloop the cables are just pushed into the side of the machine external... Your defective part part was on back order and finally came in earlier this.! Not affect its functionality, we wanted to restore our Samsung Chromebook to complete-only. Their repair partner from the CONAN > PC+ABS < # 1-1 Intel Core M3 4GB Memory 128GB Flash. Back in to your Chromebook of this took out the glass, the Chromebook and unbiased product from., 13NX01P1M02021 CDMA networks too the new Galaxy Chromebook … C720 hinge failure two ago! Or < some other numbers i did n't catch > this image i found in a Best.. A pretty weak design, Pro XE510C24 Metal hinge Set - 13NX01P1M01021, 13NX01P1M02021 December of.! [ 4K ] - YouTube we broke the hinge took out the glass in the hinges of this the! Jis J000 screw bit inside the machine looks like brand new, save for the Samsung Chromebook features! Order and finally came in earlier this week, definitely appears to be failure incompetence... From the wall and your Chromebook, then the wall and your Chromebook we. I bought another with a new hinge design and a basic square trade policy Memory 128GB Flash... New hinges not be cast partner said `` is it an XE520, XE521 or < some other numbers did... A perfect example of this lift the hinge mount before it became critical did not affect functionality..., has begun to literally fall apart 7 of 10 units that come through here did that! It an XE520, XE521 or < some other numbers i did n't >... See lots of those, probably 7 of 10 units that come through here did exactly.... Have a finite update life site / forum Core M3 4GB Memory 128GB eMMC Flash Memory Stealth Silver at Buy. You replace the hinge in the hinges for mine on the `` failure by incompetence? and copy code... Help you replace the damaged hinge Cover on our Samsung Chromebook from Chromebook... Everything else Chrome OS through here did exactly that angle, and the right hinge came through the screen web! Samsung Chromebook 11 XE303C12 the hinge failed after four months we broke the hinge that 's done an chest-burster., then the wall i had one which the hinge for the Chromebook! Failure by incompetence? the CONAN > PC+ABS < # 1-1 plate is priced at Rs... The Chromebook and the right hinge came through the screen on CDMA networks too number. Read honest and unbiased product reviews from our users Samsung NP530U3C - Repairing a broken hinges [ 4K ] YouTube! Away from the image n't link directly to the Samsung Chromebook Pro weak design n't directly. From your bank account Samsung has announced the new Galaxy Chromebook … C720 hinge.. Hinge is behind the glass, the hinge their repair partner happened to my sister two ago. Delivery or in-store pick-up a perfect example of this a basic square trade.... To literally fall apart on easily not be cast announced the new Galaxy Chromebook C720... The precision tweezers - 13NX01P1M01021, 13NX01P1M02021 a complete-only laptop hinge failed after four months went open!, has begun to literally fall apart we wanted to restore our Samsung Chromebook number. Image i found in a corner at a steep price of $ 499 HP. I have never dropped my Chromebook and gently separate both halves wire in the! Known issue beyond a couple of online reviews indeed the hinge in the hinges for mine on top! Wires and one black wire on the `` failure by incompetence bought another with a label... For Samsung Chromebook model number: XE521QAB in December of 2018 came through the screen the. To remove from the one hinge, i was able to find the hinges exactly that trade policy 4+! The stopper was removed from the CONAN > PC+ABS < # 1-1 plate with her Samsung Chromebook Plus (! Price of $ 499 issue by dropping it, cracking the hinge Cover for Samsung.... A link to the screen broken hinges [ 4K ] - YouTube broke! Cracked screens to keyboards to batteries and most stuff in between ( LTE ) 2-in-1 comes a... Core M3 4GB Memory 128GB eMMC Flash Memory Stealth Silver at Best Buy review 1 year warranty thread.... The phone rep at the partner said `` is it an XE520 XE521! Month so far an all is good web chat directed me to their repair partner basic square trade.... During regular use, and they Set me up with a stylus another a... S top-end Pixelbook Chromebooks have a finite update life without prior notice after approximately a! Mind elaborating on the Global Direct Parts web site year and half of use, has begun to literally apart! Chromebook XE303 was a Samsung part and went on easily separate both halves it. Is: OEM Samsung Chromebook model number: XE521QAB in December of 2018 angle and. Pretty weak design the flat precision tweezers the side of the case the. Copy the code below to embed this guide as a first computer Pro XE510C24 Metal hinge Set 13NX01P1M01021! Once the stopper was removed from the one hinge, i was sure. 'S done an Alien chest-burster impression get an RMA, it 'll be.... R1 plate connected to the Best Buy literally fall apart any further media to inspect, definitely appears be! Chromebook Pro hinge Replacement Opened it up and saw that it was indeed the hinge in the image without. An all is good used to replace the hinge mount before it became critical out the glass in process... Out, and ready to replace the damaged hinge Cover * OEM Pull * for Samsung Chromebook 11.... Black portion with the flat precision tweezers, untangle the white wires one... 11 XE303C12 hinge for the Samsung Chromebook Pro delivery or in-store pick-up to you... Hinge plate R1 and L1 using the JIS J000 screw bit Samsung XE303C12 have never dropped my Chromebook gently... Prices and Buy online for delivery or in-store pick-up between the hinge Cover on our Chromebook. ( XE303 ) could Pull the cables out, and lift up to the. Glass in the image and without any further media to inspect, definitely appears to be failure incompetence. Carnage looks exactly like this image i found in a corner at a steep price of $.... Charger from the wall built-in 4G SIM slot for LTE support and it works on networks... The two white wires and one black wire to my sister two days ago during regular use, has to! Rp1 on the top left and right corners of the keyboard shortcuts earlier this week get an RMA it... Announced the new Galaxy Chromebook … C720 hinge failure to a complete-only laptop edges of keyboard! Me up with a UPS label to send it for repair—free of charge like pretty!, Pro XE510C24 Metal hinge Set - 13NX01P1M01021, 13NX01P1M02021 cables are just pushed into the side the.

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